If the answer to your problem is not listed below we can be contacted by email
No, unfortunately we are only able to supply the product specified in the promotion.
We aren’t able to process queries for previous Magimix promotions, please contact Magimix direct.
If you’re experiencing issues with you promotional goods, please contact Magimix aftersales direct.
Your free gift will be delivered between the hours of 9 and 5 Monday – Friday, the address entered will be where your goods are delivered to, therefore please ensure somebody is able to sign for the parcel between these times. We aim to deliver all online redemptions within 30 days; however this can take up to 60 days during peak periods, and up to 90 days for customers in the Channel Islands and Northern Ireland.
Please be aware that your gift will be dispatched by UPS or EVRI and you will receive an email from the courier stating a package from Edmundson Electrical Ltd C/o Beam is on its way.
If you still haven’t received your gift after the time frame above, please contact us by e-mail.
Please be aware that your gift will be despatched by GLS who will only contact you should further information be required.
If you still haven’t received your gift after 60 days, please contact us by e-mail.
We aim to deliver all online redemptions within 30 days; however this can take up to 60 days during peak periods or up to 90 days to addresses in the Channel Islands and Northern Ireland. If you still haven’t received your gift after this time frame, please contact us by email using the links below:
Please e-mail as soon as possible if you wish to change your delivery address. As long as we haven’t already despatched the goods, we can amend it for you. If the goods have already been despatched, we are unable to send a second set to another address. We can’t be held liable for incorrectly submitted addresses.
We are unable to guarantee stock but whilst the promotion is always ‘while stocks last’ we endeavour to honour all claims made. Please submit your redemption as normal and we will contact you if there are any issues.
Please ensure you have entered the data correctly and the photo of your receipt does not exceed the limit. If you are still experiencing difficulty please contact us by email.
If you cannot find your confirmation email in your normal inbox, it is worth checking in your spam or junk mail section. If you are still unable to find your confirmation email, please contact us by email, and we can confirm your successful submission.